It may have happened to you. You get a call from a person, perhaps with an accent. They say they are from Microsoft Tech Support and they inform you that your computer may be running slowly due to a virus on your hard drive. This may not set off any alarm bells. Maybe your computer has been running a bit slow lately and major companies around the world outsource their tech support to other countries. Why should Microsoft be any different?
The caller may direct you to check out certain files and applications on your computer. You’ll be alarmed to learn that, according to the information you are being told, you do have a virus, maybe more than one. This tech then tells you that for a one-time payment, perhaps £200, you can get warranty protection. You agree and from there you are instructed to download an application allowing a third party to gain control of your computer. You are asked to enter your banking information for payment, then you’ll be all set. The problem is, you should have hung up on this scammer 10 minutes ago.
The most important thing Microsoft users needs to keep in mind is Microsoft does not make unsolicited phone calls to help you fix your computer. Remember that and you will be prepared to crush the dreams of those evil scammers wherever they are calling from. You should never divulge personal information over the phone or agree to download software, but if you follow the first rule, you won’t need to worry about any of the rest. It’s also good practice to report these scams to Microsoft, which you can do here.
If you suspect that your computer has been infected with a virus, give AGT Computers a ring. We are real support techs who can help you with any of your computer-related problems. We provide updates, install new software, perform repairs and take care of all the computing needs of individuals and businesses including backups and upgrades. We serve the Blackpool, Lancashire, Fylde, Lytham and surrounding areas with cloud storage, cyber security and system upgrades. We are a Microsoft Silver Partner for Small and Midmarket solutions and can work with you to meet all of your personal computer or company’s IT needs.