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In healthcare, downtime risks patient lives and compromises confidential data. Our healthcare IT services deliver maximum uptime and security for your critical systems, ensuring your team can provide uninterrupted, life-saving care with total confidence and compliance.
Our IT support for healthcare institutions is trusted by businesses across various industries, delivering results you can rely on.
AGT delivers healthcare IT services that combine speed, security, and compliance, backed by a 24/7 UK-based helpdesk. Our clinically informed engineers resolve issues quickly, with turnaround times guaranteed by a formal SLA and a first-time-fix approach for critical clinical needs.
We support EHR systems, patient portals, and medical devices to ensure reliable performance across your practice. From secure cloud hosting to compliant backup solutions, we align your infrastructure with NHS DSP Toolkit and GDPR standards. Our scalable services grow with your organisation—without locking you into long-term or restrictive contracts.
Outdated systems hinder patient care and frustrate clinicians. AGT assists in modernizing your infrastructure, all the while ensuring that core healthcare applications receive complete support.
IT upkeep usually gets pushed to the backburner in hectic healthcare environments. We completely control patching and updates, performing them after hours to minimise disruption.
Regular access problems can disrupt consultations and delay treatment. Our endpoint management guarantees that devices are dependable and ready to use throughout your practice.
Healthcare information is a top target for cyber attacks, and compliance is required. AGT secures your infrastructure with multi-layered security and enforces rigorous compliance, ensuring you meet and exceed the standards for the NHS DSP Toolkit, GDPR, and CQC inspections.
If your organisation handles NHS patient data or works within the NHS supply chain, meeting the Data Security and Protection Toolkit (DSPT) is a mandatory requirement not a recommendation. AGTCS helps healthcare organisations and NHS-adjacent businesses achieve and maintain their annual DSPT submissions by ensuring the right technical controls are in place across your IT infrastructure.
From access management and encryption to audit logging and incident response procedures, we align your IT environment with the NHS Digital standards that the DSPT assesses. Our team understands the specific technical requirements across the DSPT's assertion areas, reducing the burden on your internal teams and minimising audit risk.
Healthcare IT isn't just about keeping computers running, it's about keeping clinical systems available when your staff need them most. AGTCS provides helpdesk and on-site support for the key clinical platforms used across GP practices, community health providers, and private healthcare organisations, including:
- SystmOne
- EMIS Web
- Vision
- Docman and clinical document management systems
We understand that downtime on a clinical system isn't just an IT inconvenience it directly affects patient care. That's why we operate with defined response times and prioritise clinical system issues above standard IT tickets.
Healthcare organisations handle some of the most sensitive personal data in existence. The consequences of a data breach extend beyond financial penalties; they affect patient trust and, in some cases, patient safety. AGTCS designs and maintains IT infrastructure with data security at its core, helping you meet your obligations under:
- UK GDPR and the Data Protection Act 2018
- The NHS Data Security Policy
- The Data Security and Protection Toolkit (DSPT)
- Cyber Essentials and Cyber Essentials Plus (where applicable)
Whether you're a private clinic, a GP practice, a care home group, or an NHS supplier, we can review your current IT setup and identify any gaps between your existing infrastructure and your compliance obligations.
Here at AGT, we don't just pass tickets around, we fix them. Every request is handled by experienced engineers and not call handlers to ensure that we fix the issue the first time.
Whether handling ordinary hiccups or more complex issues, you can expect real-world results that enhance your team's performance.
Whether you require fully outsourced IT or augmentative support to complement your internal staff, our offerings are designed to fill the gaps where you need them.
We're agile, responsive, and there when you need us. Whether you're expanding rapidly or simply require some added technical oomph, we're prepared to grow with you.
We use industry-standard tools and processes to offer secure, reliable, and transparent IT support.
From endpoint protection and remote monitoring to real-time reporting, every aspect is tailored to keep your systems in good health and reduce your downtime.
From day one and beyond, we approach your infrastructure strategically, seeking opportunities for improvement, not cosmetic repairs.
Our solutions are designed to optimise, standardise, and future-proof your system, making IT a growth driver, not an impediment.
In healthcare, reliable technology can be as critical as the care you provide. Imagine a practice where you can access patient records instantly and securely when it matters most, knowing your clinical systems are always available and that your practice meets all data protection standards for patient confidentiality.
This isn’t just a hypothetical. It’s the tangible outcome we deliver to our healthcare partners. We replace system vulnerabilities and data risks with a robust IT strategy that allows you to focus completely on patient outcomes. The featured story below details exactly how we put these principles into practice for a practice just like yours.
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Yes, our engineers have extensive experience supporting the UK's leading clinical systems, including EMIS Web and SystmOne. We ensure these critical EHR platforms are fully optimized, secure, and integrated with all your practice's devices.
Our healthcare IT solution includes encryption, access controls, and continuous risk assessments to facilitate compliance with regulatory requirements.
We provide device monitoring, software updates, helpdesk support, cybersecurity, and compliance checks specific to healthcare.
Yes, we often provide second-line or specialist support in addition to in-house IT staff to augment their skills.
