Retail IT Support Services

In retail, a single POS failure means lost sales and frustrated customers. Our expert retail IT support prevents this costly downtime, ensuring your systems are always connected, secure, and ready to sell, even during your busiest hours.

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Our IT support for retail companies is trusted by businesses across various industries, delivering results you can rely on.

24/7
Remote IT support
85%
Reduction in IT Costs
99.9%
Uptime Guarantee
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More than 1,712 people trust us to keep their business running every day.
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Specialised IT Support for Retail Companies

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Unplanned downtime in retail leads to lost sales and declining customer trust. AGT delivers retail IT support customised to the needs of single stores and multi site chains. We safeguard customer data with Cyber Essentials certified security and keep your POS systems running reliably while ensuring GDPR and PCI DSS compliance.

Our expert UK based team manages your store technology and helps you build a seamless omnichannel strategy that connects with your online presence so you can focus on your customers, your team, and the growth of your business.

Benefits of Retail IT Support That Makes Your Store Run Smoothly

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Uninterrupted Point-Of-Sale Systems

System crashes during busy times annoy staff and cost you sales. AGT keeps tills running with proactive monitoring and fast-response support.

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Protected Customer Information & Ensure Compliance

Merchants handle sensitive payment and personal information on a daily basis. AGT protects your systems with GDPR- and PCI DSS-compliant solutions, strong firewalls, and encrypted backups.

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Fast & Reliable Wi-Fi Across The Store

Intermittent or slow internet slows down operations and customer service. AGT provides managed networks with consistent speed and coverage throughout your property.

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Get Expert IT Assistance Without Hiring Internal Staff

Most retail facilities do not employ in-house IT personnel. AGT is your outsourced IT department, ready to assist whenever you need it or need advice.

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Access Assistance During Weekends & Evenings

IT problems don't observe office hours. AGT provides 24/7 UK-based support, guaranteed by a formal Service Level Agreement (SLA), so your store continues to operate—weekends included.

Why Work With Us

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A Service That Actually Resolves the Problem

Here at AGT, we don't just pass tickets around, we fix them. Every request is handled by experienced engineers and not call handlers to ensure that we fix the issue the first time.

Whether handling ordinary hiccups or more complex issues, you can expect real-world results that enhance your team's performance.

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Support That Fits the Way You Work

Whether you require fully outsourced IT or augmentative support to complement your internal staff, our offerings are designed to fill the gaps where you need them.

We're agile, responsive, and there when you need us. Whether you're expanding rapidly or simply require some added technical oomph, we're prepared to grow with you.

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Reliable Tools & Systems

We use industry-standard tools and processes to offer secure, reliable, and transparent IT support.

From endpoint protection and remote monitoring to real-time reporting, every aspect is tailored to keep your systems in good health and reduce your downtime.

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Built for Long-Term Growth

From day one and beyond, we approach your infrastructure strategically, seeking opportunities for improvement, not cosmetic repairs.

Our solutions are designed to optimise, standardise, and future-proof your system, making IT a growth driver, not an impediment.

Featured Case Study

In the fast-paced world of retail, downtime means lost sales. Imagine a busy sales floor where your POS systems work flawlessly, your inventory is perfectly synchronised between your store and website, and your customer data is completely secure.

This isn’t just a hypothetical. It’s the tangible outcome we deliver for our retail partners. We replace transaction errors and system downtime with a resilient IT infrastructure designed to help you focus on your customers and sales. The featured story below details exactly how we put these principles into practice for a business just like yours.

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FAQs

Does your retail IT support single and multi-store businesses?

Yes, AGT caters to both single-site retailers and multi-site operations with customised solutions to fit your store size and level of complexity.

Can you accommodate our current point-of-sale (POS) system?

Yes, our team has extensive experience supporting the leading POS solutions used in UK retail, such as Lightspeed, Clover, and Square for Retail. We ensure they are secure, reliable, and integrated with your operations.

What if the internet fails during market hours?

We offer 4G failover and network redundancy solutions so that your store stays online even if a primary link fails.

Do you secure and safeguard data on behalf of retailers?

Yes, our retail IT services cover GDPR-compliant security, firewalls, and constant data protection to protect your systems and customers' trust.

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