Whether it's a system failure or a recurring IT issue, we're ready to act. This is how our step-by-step support process ensures rapid fixes and long-lasting reliability:
Step 1 – Report the issue
Start by contacting our Manchester help desk or completing our online form. You will be directed to a trained technician who will note the issue, assess its priority, and initiate some initial diagnostics. We aim to contact you quite quickly, usually within an hour, especially for business-critical problems affecting your business.
Step 2 – We investigate and resolve
Our engineers access your system remotely or visit you on site, as best suited to the fault. We find the cause, not the symptoms. We keep you informed at every step, document the repair, and test thoroughly before reporting back on the solution.
Step 3 – Future planning and preventative review
Once your systems are functioning, we will audit what went wrong. If the problem reveals greater risks, we recommend appropriate measures to avert recurrence, whether through revised software, improved backups, or adjustments to infrastructure. You can also purchase an ongoing support package to reduce the risk of future disruption.